Citizen Charter
Benchmarking of Administrative Processes/Citizen Charter of DMIMS (DU)
Proceedings of the meetings of the Committee constituted to suggest Bench Marking of Administrative Process/Citizen Charter.
The following were present:
| 1) | Dr. Rajiv Borle, Hon’ble Vice-Chancellor, DMIMS(DU) | Chairman |
| 2) | Dr. Neelam Mishra, Hon’ble Pro Vice-Chancellor, DMIMS(DU) | Member |
| 3) | Dr. A.J. Anjankar, Hon’ble Registrar, DMIMS(DU) | Member |
| 4) | Dr. S.S. Patel, Chief-Coordinator, DMIMS(DU) | Member |
| 5) | Dr. Adarshlata Singh, Dean Academics, Faculty of Medicine | Member |
| 6) | Dr. LalitbhushanWaghmare, Director, IQAC | Secretary |
The matter for preparing Citizen Charter for the university was discussed by the Secretary with the Chairman of the Committee and it was decided that first of all, information on the points to be included in the Citizen Charter relating to various Departments/Offices/Branches may be sought from the Chairperson/Convener/Incharges concerned. The meeting of the Committee was held on 07th March 2018 and after detailed deliberations, the Committee recommended that the Citizen Charter be got approved by the Hon’ble Pro-Chancellor and thereafter, it may be uploaded on the university website for information of the students as well as Parents/Guardians of the students. However, in the end, it was decided that the said citizen charter may be reviewed by the same committee after a year and the amendment/addition, if any may be got included in the Citizen Charter available on the University website after approval of the Vice-Chancellor.
Recommended Citizen Charter for Datta Meghe Institute of Medical Sciences (Deemed To Be University), Sawangi (Meghe), Wardha
Datta Meghe Institute of Medical Sciences (Deemed To Be University), Sawangi (Meghe), Wardha was established on 24th May 2005 by the Ministry of HRD, Government of India with the objectives to facilitate and promote studies and research in emerging areas of higher education with a focus on new frontiers of Health Sciences studies to achieve excellence in these connected fields. The University accreditation by the National Assessment and Accreditation Council (NAAC), an autonomous organization of the University Grants Commission, in 2007 and 2013. As a result of the exercise, the NAAC accredited this University at “A” level (institutional score 3.36 @ 4 point scale) in 2013 and has been re-accredited as grade ‘A+’ with CGPA3.53 @ 7 points scale for a further seven years commencing from 2017.
Details of services provided by various offices of the university:
| S.no | Name of the office | Services/Jobs Rendere | Officer concerned | |
|---|---|---|---|---|
| A. | ACADEMIC AND ADMINISTRATIVE OFFICES | |||
| 1. | Establishment | All establishment/service matters of the Non-teaching staff of the University. | Registrar, DMIMS(DU) | 07122249462 EXT. 526# |
| 2. | Faculty Branch | All establishment/service matters of the teaching staff of the University | Registrar, DMIMS(DU) | 07122249462 EXT. 526# |
| 3. | Academic Branch | Admissions, Syllabi, Clarification of Rules, Academic Council, Faculties, Boards of Studies, all other Academic matters | Dean Academics of the faculties, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 465# |
| 4. | Registration Branch | Registration of students, Ph.D., Regn. Inter-college Migrations, Migration Certificates. | Controller of Examination and Convener of Ph.D. Cell, DMIMS(DU) | 0712-2249462 EXT. 228# |
| 5. | General Branch | All kinds of purchases, Including stationery, Maintenance of stores & issue of stores. | Purchase Officer & Store Incharges, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 291# 344 365 |
| 6. | Reception & Information Cell | Attending to enquires, Sale of prospectuses, Forms and other university publications | Admission Nodal Officer, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 524# |
| 7. | University Works Department | All construction works Maintenance work, Including Civil, Electrical, Public Health | Maintenance Incharge, DMIMS(DU) | 07152-304000 & 07152-287701 to 06, EXT. 270# |
| 8. | Health Centre | Medical care of students, and employees | Chief Medical Superintendent, AVBRH | 07152-304000 & 07152-287701 to 06 EXT. 218# |
| 9. | Sports Office | Sports activities of students | Sports Officer, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 218# |
| 10. | Security Office | Security arrangements on the campus | Security Officer, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 289# |
| B. | COLLEGES | |||
| 1. | Colleges Branch | Affiliation of Colleges, Selections in Colleges and other matters related to affiliated colleges. | Dean of the constituent colleges, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 JNMC EXT. 102# SPDC EXT. 201# SRMMCON EXT. 177# MGAC EXT. 567# RNPC EXT. 338# |
| C. | EXAMINATIONS | |||
| 1. | Result Branches | Examination forms and all enquiries relating to results, Provisional Certificates, Result gazettes, Issue of Provisional Certificates/ Degrees | Controller of Examination and Assistant Registrar, DMIMS(DU) | 0712-2249462 EXT. 228# |
| 2. | Conduct Branch | Conduct of Theory and Practical Examinations Date Sheets, Unfair Means Cases etc. | Controller of Examination DMIMS(DU) | 0712-2249462 EXT. 228# |
| 3. | Secrecy Branch & ReEvaluation Branch | Paper Setting, Evaluation of Answer Books, Ph. D. Thesis, Re-Evaluation/Re-Checking of Answer Books | Controller of Examination and Assistant Registrar (Confidential Section), DMIMS(DU) | 0712-2249462 EXT. 228# |
| D. | HOSTELS | |||
| 1. | Girls Hostels & Working Women Hostel | All matters pertaining to the Girls’ Hostels. | Concerned Wardens, Hostels, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 124# |
| 2. | Boys Hostels | All matters pertaining to the Boys’ Hostel. | Concerned Wardens, Hostels, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 124# |
| E. | LIBRARY SERVICES | |||
| 1. | University Library | All Library matters | Chief Librarian &Librarians of Constituent Colleges, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 123# |
| F. | ACCOUNTS | |||
| 1. | Accounts Branch | All accounts matters including Fee, Salaries Loans, Remuneration, TA, Medical Reimbursement, Pension, etc. | Financial Officer, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 512# |
| G. | STUDENTS WELFARE | |||
| 1. | Directorate of Students and Youth Welfare | Cultural activities and other students’ matters | Director, Student Welfare | 07152-304000 & 07152-287701 to 06 EXT. 518# |
| 2. | Office of the Director, Student Welfare | All students’ matters | Director, Student Welfare | 07152-304000 & 07152-287701 to 06 EXT. 518# |
| H. | STUDENTS DISCIPLINE | |||
| 1. | Preceptorship | All matters relating to students’ discipline | Preceptor, DMIMS(DU) | 07152-304000 & 07152-287701 to 06 EXT. 137# |
| NOTE: The contact no. for all the officies is 07152-304000 & 07152-287701 to 06 and ask the operator to connect in the desired office. | ||||
Important Information
In case of problems not resolved at the institutional level within the stipulated period formal complaints may be lodged with the following Officers:
| S.no | Services/ Jobs Rendered | Officer to be contacted |
|---|---|---|
| 1. | Administrative Matters | Registrar |
| 2. | Examination related matters | Controller of Examinations |
| 3. | Cultural activities, sports and other students’ problems | Director, Students Welfare & Sports Officer |
| 4. | All matters pertaining to the Girls’Hostels, Working Women Hostel and the Boys’ Hostels. | Chief Rector |
Normative period of services
| S.no | Name of service | Time Limit | Nodal Officer/Office |
|---|---|---|---|
| 1. | Issue of Duplicate DMC | 5 Days | Asstt. Registrar (Examinations), DMIMS(DU) |
| 2. | Issue of Provisional Degree/ Diploma Certificate & Ph.D | 7 Days | CoE, Asstt. Registrar (Confidential),DMIMS(DU) |
| 3. | Issue of Duplicate Degree & Diploma | 7 Days | CoE&Asstt. Registrar (Confidential), DMIMS(DU) |
| 4. | Issue of Transcript | 7 Days | Deans of the Constituent Colleges, DMIMS(DU) |
| 5. | Correction of DMC, Degree and Diploma Certificate | 7 Days | Vice-Chancellor &CoE, DMIMS(DU) |
| 6. | Verification of Result | 10 Days | CoE, Asstt. Registrar (Confidential), DMIMS(DU) |
| 7. | Settlement of Result | 15 Days | CoE, Asstt. Registrar (Confidential), DMIMS(DU) |
| 8. | Migration Certificate | 2 Days | CoE, DMIMS(DU) |
| 9. | Extension in the submission of Ph.D.Thesis/URS/Leave to URS/Regn. Etc. | 10 Days | Assistant Registrar & convener Ph.D. Cell, DMIMS(DU) |
| 10. | Provisional Registration | On the spot at the time of admission | Admission Nodal Officer, DMIMS(DU) |
| 11. | Issue of Identity Card to students | 2 Days | Dean of the Constituent Colleges, DMIMS(DU) |
| 12. | Supply of Course Catalogues and regulations governing undergraduate courses/postgraduate courses | 15 Days after counseling | Chairman of the Induction Programme (UG/PG) Committee of the constituent College, DMIMS(DU) |
| 13. | Supply of lecture outlines to the students | 15 Days after admission | Convener, Attendance Cell of the constituent Colleges, DMIMS(DU) |
| 14. | Display of sessional results | 7 Days | Convener, Examination Cell, DMIMS(DU) |
| 15. | Issue of BonafideCertificate/ Conduct Certificate | Same Day | Dean of the constituent Colleges, DMIMS(DU) |
| 16. | Display of Date Sheet of Sessional Exams | 15 Days | Convener, Examination Cell, DMIMS(DU) |
| 17. | Issue of a library card to students | 5 Days | Librarian, DMIMS(DU) |
| 18. | Issue of official e-mailIDs/Password to students | 15 Days | Convener, Attendance Cell, DMIMS(DU) |
| 19. | Closure of official e-mail IDs | 30 June of every year | Incharge, EDP, DMIMS(DU) |
| 20. | Refund of hostel security | 1 Month | Chief Rector, DMIMS(DU) |
| 21. | Refund of caution money | 1 Month | Finance Officer, DMIMS(DU) |
| Note: The days for accomplishing the job, mentioned above, shall be considered working days. Further, the above citizen charter is for outside stakeholders and for internal stakeholders (except students) it may be extended in the future. | |||